Terms and Conditions | Legal Agreement | Tigris Systems

Please read these terms and conditions carefully before using Our Service.

Last Updated: February 5, 2025

1. Introduction

These Terms and Conditions (“Terms”) govern your access to and use of Tigris Systems’ services, including our software platform, tracking solutions, and analytics services (collectively, the “Services”). By accessing or using our Services, you agree to be bound by these Terms.

2. Definitions

• Platform refers to Tigris Systems’ software and services
• User refers to any entity or individual accessing the Services
• Data refers to any information processed through our Services
• Device refers to any hardware provided by Tigris Systems

3. Service Access and License

3.1 License Grant

Tigris Systems grants users a non-exclusive, non-transferable license to:

• Access and use the Platform
• Process logistics and tracking data
• Generate analytics and reports
• Integrate with authorized third-party systems

3.2 Usage Restrictions

Users shall not:

• Reverse engineer the Platform
• Share access credentials
• Use the Services for unauthorized purposes
• Attempt to circumvent security measures

4. Data Processing and Privacy

4.1 Data Collection

We collect operational data necessary for Service provision:

• Location data from tracking devices
• User interaction data
• System performance metrics

4.2 Data Usage

We process data to:

• Provide tracking and analytics services
• Improve platform performance
• Generate insights and reports
• Maintain service quality

4.3 Data Protection

• We implement industry-standard security measures
• Data is processed in accordance with applicable privacy laws
• Users retain ownership of their operational data

5. User Responsibilities

Users must:

• Maintain account security
• Provide accurate information
• Use Services in compliance with applicable laws
• Report security incidents promptly
• Ensure proper device handling

6. Liability and Warranties

6.1 Service Warranty

• Services are provided “as is” and “as available”
• No guarantee of uninterrupted or error-free operation
• We will make reasonable efforts to maintain service quality

6.2 Limitation of Liability

Tigris Systems shall not be liable for:

• Indirect or consequential damages
• Loss of profits or revenue
• Data loss or corruption
• Force majeure events

7. Payment Terms

7.1 Fees

• Fees are specified in the service agreement
• Subject to periodic review and adjustment
• Payable according to agreed payment schedule

7.2 Payment Processing

• Payments must be made in specified currency
• Late payments subject to interest charges
• Non-payment may result in service suspension

8. Service Level Agreements

8.1 Service Availability

• Target uptime of 99.9%
• Scheduled maintenance windows
• Emergency maintenance when required

8.2 Support Services

• Technical support during business hours
• Emergency support for critical issues
• Response time commitments as per service tier

9. Termination

9.1 Termination Rights

Either party may terminate:

• For material breach with notice
• Upon mutual agreement
• As specified in service agreement

9.2 Post-Termination

Upon termination:

• Access to Services will cease
• Data will be retained per retention policy
• Confidentiality obligations continue

10. Intellectual Property

10.1 Ownership

• Platform and technology remain property of Tigris Systems
• User data remains property of Users
• Derivative insights jointly owned as specified

10.2 License Restrictions

• No implied licenses granted
• All rights reserved unless explicitly granted
• Restrictions on competitive use

11. Dispute Resolution

11.1 Governing Law

• These Terms governed by [Jurisdiction] law
• Exclusive jurisdiction of [Jurisdiction] courts

11.2 Resolution Process

1. Informal negotiation
2. Mediation
3. Binding arbitration
4. Court proceedings as last resort

12. Modifications

Tigris Systems reserves the right to modify these Terms:

• With reasonable notice to Users
• Changes effective upon notification
• Continued use constitutes acceptance

13. Contact Information

For questions regarding these Terms:
Email: info@tigris.systems

Tigris Systems Ltd
32 Old Burlington Street
London
United Kingdom