Privacy Policy | Data Protection

Last Updated: May 4, 2026

1. Introduction

Tigris Systems (“we,” “our,” or “the Company”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our logistics and maritime tracking services.

2. Information We Collect

2.1 Operational Data

Container and vessel tracking information
Location data and movement patterns
Logistics operational metrics
Performance analytics data

2.2 User Data

Account credentials
Business contact information
User preferences and settings
System usage patterns

2.3 Technical Data

Device identifiers
IP addresses
Browser type and version
Access timestamps
System configuration information

3. How We Use Your Information

3.0 Lawful Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process personal data on the following lawful bases:

Operational Data (container tracking, vessel data, logistics metrics): Contractual necessity — processing is required to deliver the services you have contracted with us to provide (Article 6(1)(b)).
User Data (account credentials, contact information, preferences): Contractual necessity — processing is required to create and maintain your account and provide the services (Article 6(1)(b)).
Technical Data (IP addresses, device identifiers, access timestamps): Legitimate interest — processing is necessary for platform security, performance monitoring, and service reliability (Article 6(1)(f)).
Analytics and Usage Data: Legitimate interest — processing is necessary to improve our services, identify technical issues, and understand usage patterns (Article 6(1)(f)). You may object to this processing at any time by contacting us.
Marketing Communications (if applicable): Consent — we will only send marketing communications where you have given your prior consent (Article 6(1)(a)). You may withdraw consent at any time.

3.1 Primary Uses

Providing tracking and logistics services
Processing and analysing operational data
Generating performance reports
Maintaining service security

3.2 Secondary Uses

Service improvement and optimisation
Technical issue resolution
Usage pattern analysis
Product development

4. Data Storage and Security

4.1 Storage Location

Data stored in secure cloud environments
Multiple geographic locations for redundancy
Compliance with data residency requirements

4.2 Security Measures

Industry-standard encryption protocols
Regular security audits
Access control systems
Intrusion detection and prevention
Regular backup procedures

We may share data with:

Authorized service partners
Third-party integration providers
Legal authorities when required
Emergency services when necessary

5.2 International Transfers

Compliance with international data transfer regulations
Appropriate safeguards for cross-border transfers
Standard contractual clauses where applicable

6. Your Rights and Choices

You have the right to:

Access your personal data
Request data correction
Request data deletion
Object to processing
Data portability
Withdraw consent
Lodge a complaint with the UK Information Commissioner’s Office (ICO) at ico.org.uk

7. Data Retention

7.1 Retention Periods

Operational data: Duration of the service agreement plus 2 years
Account information: Duration of the service agreement plus 1 year
Technical logs: 12 months from collection
Analytics data: 24 months from collection

7.2 Deletion Procedures

Secure data erasure protocols
Regular review of retention requirements
Automated deletion systems

8. Cookies and Tracking

We use cookies and similar technologies on our website. Non-essential cookies are only set after you provide your consent through our cookie banner. You can change or withdraw your consent at any time.

8.2 Categories of Cookies

Strictly Necessary: Required for the website to function. These cannot be disabled.
Analytics: Help us understand how visitors interact with our website. Set only with your consent.
Preferences: Remember your settings and choices. Set only with your consent.

8.3 Managing Cookies

You can manage your cookie preferences through our cookie consent tool displayed on the website, or through your browser settings.

9. Changes to This Policy

We reserve the right to update this policy:

With notice of material changes
Through platform notifications
Via email for significant updates

10. Contact Us

For any questions about this Privacy Policy or how we handle your data, contact us at:

Email: info@tigris.systems
Address: Tigris Systems Ltd, GB478384146, 32 Old Burlington Street, W1S3AT London, UK

11. Legal Compliance

11.1 Regulatory Framework

We comply with:

GDPR
Maritime industry regulations
Local data protection laws
International privacy standards

11.2 ICO Registration

Tigris Systems Ltd is registered with the UK Information Commissioner’s Office (ICO) as a data controller under registration number ZB728515. You can verify our registration on the ICO public register or view our registration certificate.

11.3 Privacy Contact